Terms and conditions of use

The access and use of the Web Site WWW.SOLOBEER.GR and SHOP.SOLOBEER.GR, registered names under license of Grapes and Gratification Single Member Private Capital Company, 71201, 4. Macheriotou Str., Heraklion Crete is subject to the following conditions, applicable Greek laws and European Directives. By using this website, you agree to be bound by any such versions and should therefore periodically visit this page to review the current version of the Terms of Use. SOLOBEER.GR may at any time revise these Terms of Use by updating this posting.

 1. Disclaimer

The information and material contained in the SHOP.SOLOBEER.GR Site are provided "As is ", "As available". SOLOBEER.GR does not warrant the accuracy, adequacy, reliability or completeness of this information and materials and expressly disclaims liability for errors or omission in such Content. No warranty of any kind, implied, express or statutory, is given in conjunction with the Content.

 2. Copyright

The Copyright of all Content in the Site including text, graphics, sounds, other items, or combination of the above is owned by SHOP.SOLOBEER.GR. No part or parts hereof may be reproduced, distributed, republished, displayed, broadcast, hyperlinked or transmitted in any manner or by any means or stored in an information retrieval system without the prior written permission of SHOP.SOLOBEER.GR. You are permitted to download or print Content in this Website for non-commercial, personal use only provided that you do not modify the material and you retain all copyright and other proprietary notices contained in the materials. The permission to terminate automatically if you breach any of these conditions. Upon termination, you will immediately destroy a downloaded and printed materials. You also may not, without SHOP.SOLOBEER.GR's permission, "mirror" any Content contained on this website on any other server.

 3. Trade Marks

The trade marks and logos used and displayed on this website are registered and unregistered Trade Marks of SHOP.SOLOBEER.GR and Grapes and Gratification Single Member Private Capital Company and others. Nothing on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trade Mark displayed on this website, without the written permission of SHOP.SOLOBEER.GR or other Trade Mark owner.

 4. Exclusion of liability

SHOP.SOLOBEER.GR shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, incidental, or consequential damage, or economic loss arising from or in connection with:

any access, use or the inability to access or use this website, or reliance on the contents of this website;

any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus;

any use of or access to any other website linked to this website;

any product, service, or information of any merchant or service provider;

even if SHOP.SOLOBEER.GR is advised of the possibility of such damages, losses and/or expenses.

Any hyperlinks to any other websites are not an endorsement or verification of such websites and such websites should only be accessed at the user's own risks. This exclusion clause shall take effect to the fullest extent permitted by law.

 5. Privacy policy

SHOP.SOLOBEER.GR is committed to protecting the privacy, confidentiality and security of your personal information. This privacy policy is intended to inform you about our practices relating to the collection, use and disclosure of your personal information through your use of the Site and by your use SOLOBEER.GR’s services.

This privacy policy applies only to personal information related to users of the Site and the Services.

This policy is consistent with the principles of the EU Data Privacy Directive, which sets out rules and guidelines for the collection, use and disclosure of personal information. By using this Site and/or the Services, you agree with the terms of this Privacy Policy and are consenting to the collection, use, and disclosure of information in accordance with this Privacy Policy. Please read this Privacy Policy carefully.

 6. Accountability

SHOP.SOLOBEER.GR is accountable for all personal information that it collects and is under its control. For the purposes of this privacy policy, “personal information” is information about an identifiable customer, their authorized representatives or a visitor to the Site, but excludes business contact information (such as business name, title, address and phone number).

SHOP.SOLOBEER.GR collects only personal information that is necessary to provide customers and their authorized representatives with Services, such as name, address, billing information, login name, and email address. Information is only collected directly from the individual concerned, except that an organization establishing a corporate account may provide SHOP.SOLOBEER.GR with the minimum information necessary to set up the related user accounts.

Personal information is not routinely disclosed to any third parties except with the users consent. (In certain circumstances described below, info may be disclosed to third parties). Any secondary use of personal information for marketing purposes is only done with the users consent.

7. Limits for Collecting, Using, Disclosing and Keeping Personal Information

SHOP.SOLOBEER.GR will not use personal information for any other purpose than identified at or before the time of collection. At the time that any personal information is collected, SHOP.SOLOBEER.GR will inform the users of the purposes for which the information is being collected and will obtain express consent, unless such purposes are reasonably obvious to users and where consent can be implied.

 In most cases, personal information is used only to provide with requested Services, such as access to the Site and to administer the Services in manner described in the applicable contract between SOLOBEER.GR and an individual or an organization. SOLOBEER.GR may also use personal information to maintain, protect, and improve its Services and develop new Services and protect the rights or property of SOLOBEER.GR or its users. The user can withdraw its consent at any time, but if he does so SOLOBEER.GR will not be able to provide him with Services. If a user doesn’t agree with this privacy policy, he is not permitted to access the Site.

SOLOBEER.GR does not sell, trade or otherwise transfer personal information to third parties under any circumstances.

8. IP Addresses and Anonymous Browsing

A user of the SHOP.SOLOBEER.GR web site is able to use some Services anonymously without registering and providing personal information about himself. As with most website operators, SHOP.SOLOBEER.GR maintain server logs that provide general information about Site visitors. This information may include a general location, the domain name used to access SOLOBEER.GR, the type and version of browser used, and the Internet Service provider.


9. Links to Other Websites

This Privacy Policy only applies to SHOP.SOLOBEER.GR’s collection, use and disclosure of information, and does not apply to any information that may be collected by or submitted to any other websites. Please refer to the applicable privacy policies of other sites to understand how they collect, use or disclose personal information.


 10. Terms of sale

 10.1. By placing an order you agree to purchase a product according to the following terms and conditions. We usually dispatch products only to member states of the European Union (see Shipping Policy in article 12). For deliveries outside the European Union, you may submit a wish request, by contacting our Customer Care Team. Depending on the legislation of each country outside the European Union, there may be restrictions on the sale of certain products or the sale of certain products may not be allowed at all. You will be notified by email in case of such a problem.

10.2. Upon completion of your order request, your total aggregate order will appear, including all the details of your request. If you proceed to the stage of completion of your order, you will be connected to the third-party payment service provider to complete the payment of the agreed.

10.3 In case there is an unexpected shortage from the suppliers, for any reason, in one/some of the products you have ordered and/or a product will be available after the time of delivery stated on our online store, or in case there is a problem regarding the products included in your order, our Company will make every possible effort to contact you either by e-mail, via the email address you have indicated, or calling you directly through one of its representatives (or in all of the above ways) to consult with you for any modification, correction or cancellation of your order.

10.4 In order to implement a transaction at SHOP.SOLOBEER.GR you must be over 18 years of age. Visitors under the age of 18 should not exchange data and any information with us. When placing an order, you undertake that all details you provide us with are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

10.5 Please note that, due to the nature of our products, which consist mainly of products that can be damaged or expire soon, or of perishable and thereby sensitive products, it is the customer’s responsibility to follow the instructions provided on the product package or on our Website. Likewise, the customer undertakes the responsibility for the products from their delivery to the carrier. In addition, due to the nature of the offered products, we will hold no responsibility in case the product is not received from the customer in case of cash on delivery order, pick up order from our Distribution Centre, on the day of delivery, through fault of their own, i.e. on the first delivery attempt.

10.6 All items are intended for personal use only and not for re-sale, except in the case of professionals (retailers/B2B customers), who must have already completed the “VAT registration” procedure and have been approved as B2B (Business to Business) customers from SHOP.SOLOBEER.GR.

10.7 Users who register on our website as professionals bear the responsibility for the correctness and legality of the information they state on our website as well as for making transactions. By registering on our website as a professional you solemnly declare to our Company that a) you represent or are entitled to represent the legal person in this transaction and that you bind said person and b) that you are personally responsible for tax compliance and any police market provisions that may apply to your business, as well as all the rules for storage, conservation and delivery of these products.

10.9 When you place an order, you will receive an e-mail confirming that we have received and accepted your order. The product purchase contract will be drawn up only after your payment has been authorized and the amount has been charged to your credit card, debit card or PayPal account, or when the Company’s bank account is credited with the total amount due.

 11. Pricing

11.1. SHOP.SOLOBEER.GR users consent to the company maintaining the general right to change freely its pricing policy, to modify the quoted prices on the website and to change and/or withdraw the offers at any time, with or without prior notice to SHOP.SOLOBEER.GR users, who will be informed on the current price through the relevant posting on the website.

11.2. All prices, are in EURO inclusive of VAT. Shipping costs will be additionally charged and you will be notified of the cost. Any additional charges that may occur will be clearly displayed and included in the “Total Cost”, such as, for example, for special labelling, or extra packaging.

12. Delivery/shipping of products

12.1 Our company offers alternative ways of receipt and delivery of products for your convenience. When you place your order, you are asked to choose how you wish to receive or how you want us to send you the products you have ordered. Depending on the way you have selected, the total final cost of your order is calculated. This cost will be used for the payment of your order and will be included in the order confirmation.


12.2 Time, Means, Place of Receipt/Delivery

The delivery time of your order is determined by its finalisation as well as the order confirmation e-mail received upon its completion.

i) Pick up of your order from our Distribution Centre at Machariotou Str. 4, 71201 Heraklion during working days and hours i.e. Monday - Friday 09:00 - 18:00, excluding holidays.

ii) In case you wish your order to be dispatched to an indicated delivery address, the delivery will be carried out:

a) By a partner transportation company, i.e. DHL Express or ACS Courier. Our company and its partners take all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of each transportation company. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation companies that we collaborate with. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. Our company is responsible for the proper delivery of your order to the carrier, and, from that point on, the liability lies with the buyer subject to article 524 AK. The transportation cost is defined by the pricing policy of each transportation company, which is solely responsible for shipping charges and which may alter the relevant prices at any time. SOLOBEER.GR is not liable for any such pricing change. SOLOBEER.GR users consent to the company maintaining the general right to change freely its delivery partner at any time, with or without prior notice.

b) With our company's vehicle, only for deliveries within Crete, Greece. Our company takes all necessary measures to ensure the timely delivery of the order to the buyer. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of delay our company will make every possible effort to contact you.

c) Please note that in case of collection from our Distribution Centre, or in case of account deposit as well as in the case of cash on delivery, our company retains ownership of the purchased goods until full and complete payment of the purchase price.

12.3. If you are not at the delivery address to receive your parcel at the time of delivery, the distributor will leave an information note with instructions on how to collect your order. In this case, the risk of loss or damage of goods is transferred to the buyer, taking into account the vulnerability of goods.

12.4. Furthermore, please note that products delivered outside the European Union (EU) may be subject to custom clearance and relevant fees; the company cannot be held liable for any other costs that may be added to these subject to different national legislations. We cannot know in advance what these charges may be; on the contrary, the consumer is in a better position to have knowledge or be aware of them or, at least, of the possibility of their existence and, for this reason, we recommend you check this possibility before placing an order on our website.

12.5. If the ordered product is not available due to force majeure or unexpected reasons for more than 30 days (after the order confirmation), for example due to, including but not limited to, production shortages or inability of the supplier to fulfil the order, our Customer Care Team will contact the customer to deal with the problem. First, the same product or a product with a different trade name or a product from a different category or a substitute product will be suggested to the consumer. If the customer does not agree to proceed to another purchase, full, interest-free refund will be offered within 30 days.

 13. Payments

 13.1. In order to serve you in the best and most thorough way, our company offers a choice of payment methods for the products you are interested in buying. In this context, we offer you the possibility to choose, as described below, the payment method for the products you are interested in buying, i.e. a) via credit card, b) through a third party online payment service provider, like PayPal for example, c) through cash on delivery only for Crete, Greece, d) through payment in cash, which applies for the collection of the order from our Distribution Centre. Please note that it is not possible to combine different payment methods for one order.

13.2. More specifically, we accept payments by VISA, VISA Debit, MasterCard, Maestro and PayPal. We also accept cash on delivery payments but ONLY within Greece and without extra charge within Crete. We also accept bank transactions. Please note that we do not accept cheques as payment for your purchases.

 14. Rescission

14.1. We believe that “good beer is a human right”. To that reason we aim to provide 100% customer satisfaction. In any case, we urge you to check the products upon receipt. However, if you receive a wrong or faulty product, please contact us.

14.2. All users who execute transactions through our online shop as consumers, are able to rescind any transaction within 14 days from the reception of their order by sending a rescission email within the above deadline.

14.3 Given that our products include goods which can be altered or which expire soon or are perishable and therefore vulnerable products, please be advised that some products might be explicitly excluded by law from the right of rescission.

a) Returns shall take place within 14 days at the latest from the exercise of your right of rescission (that is to say, from the sending of the relevant e-mail) by sending the goods under your responsibility and expense and only to our Distribution Centre at Macheriotou Str., 4, 71201 Heraklion.

b) For a return to be accepted, the product you are sending back to our company must be in the same condition in which it was received. It must be unused, it must be complete in its intact original packaging with all the documents that accompanied the product and it has to be preserved in the proper storage conditions.

c) The products that are returned should be dispatched to the above mentioned address and be accompanied by: a) the Retail Receipt/ Sales Invoice or Delivery Note, along with the Rescission Statement (even if you have already sent it to us by email).

d). If the conditions of paragraphs b) and c) above are fulfilled, the refund of the amount you have already paid will be effected directly by us or in collaboration with our partner payment service provider or in another way within the timeframe stipulated by law in case of rescission. In case you get a refund through a third party payment provider (like PayPal, credit card etc. for example) you may be charged with the commission of the specific third party provider, based on its terms of use and operation, for which our company bears no responsibility.

e) It is particularly noted that if these conditions are not met or if any of the above mentioned documents accompanying the product are missing, your request for rescission cannot be satisfied and the product will be returned to you with your own expenses.

 15. Order change/cancellation

15.1. An order change or cancellation for a product can only be accepted if the confirmed order has not been dispatched, i.e. the order has not been completed. After order confirmation and even if the order has not been dispatched, the delivery address CANNOT be changed for security (anti-fraud) reasons.

15.2. In case of any problem please contact us for further details.

15.3. In case you require the return of part of the amount or the total amount paid to our Company upon the cancellation or change of your order as set out above, the relevant amount will be directly refunded to you in a manner to be agreed between us. In case you get a refund through a third party payment provider (like PayPal, credit card etc. for example) you may be charged with the commission of the specific third party provider, based on its terms of use and operation, for which our company bears no responsibility.

 16. Variation

SOLOBEER.GR shall, at its own absolute discretion, at any time and without notice, have the right to modify, remove or change the Services and/or any page of this Website.

 17. Invalidity

If any part of the Terms of Use is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms of Use will not be affected; all other clauses shall remain in full force and effect.

18. Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of Greece and the European Union (EU). You agree, as we do, to submit to the exclusive jurisdiction of the courts of the city of Heraklion in Crete, Greece.

19. Requests

If there are any questions or concerns about this policy or about SOLOBEER.GR’s handling of personal information, a user may address those concerns to SHOP.SOLOBEER.GR’s Head Office:


SOLOBEER.GR’s Head Office

E-mail address: info@solobeer.gr

Phone: 2814001959

Mail: Macheriotou 4,71201 Heraklion Crete

20. Acknowledgment

By accessing and browsing the Site, you accept without limitation and qualification, all the conditions and acknowledge that any other agreement between you and Solobeer.gr are superseded and of no force or effect.


Last revised: November15, 2016